We checked in for a four night stay with high expectations. From the word go it has been a disappointment.
The first issue we had was trying to get a coherent explanation of what we were entitled to with the breakfast option our booking included. After three different versions from front desk staff we were still none the wiser.
The second issue was with the room itself, the first room was smelly (think locker room after a game) and in the second room after we moved, the lights kept flickering and when maintenance came they suggested that we could solve the issue by turning the switch off otherwise he may have to get his ladder!!!
The last straw was our room was not being cleaned. Ordinarily, this would not be a big deal but after being out all day we returned at 7pm and found that it was still unserviced. We spoke to the front desk who assured us that this would be fixed. Keep in mind here that it is a 5-10min walk from the front desk to the room. We went to dinner and came back at 9pm…the room was STILL not cleaned. After talking to the hotel manager Sang, he said that because our resort fee had been removed (by the previous front desk person at 7pm) he was ‘sorry’ but he ‘respectfully declined’ to do anything about it, he could ‘comp the whole stay if [he] wanted’ but he didn’t want to. The room didn’t end up getting cleaned until 10pm. We weren’t going for a free stay but thought that he could have offered something. So it was just too bad for us….not the best customer service model.
Having read some other recent reviews it seems that we were not alone in receiving appalling service. There are plenty of other hotels on the strip that offer a great room and great service. If I were you I would choose one of those. Having been to Cesar’s, Luxor, Planet Hollywood, Treasure Island and the Aria. I would choose the Aria’s service in preference to the Venetian every time.
Boasting close to 20 restaurants and rooms that resemble an Italian villa, Each of the hotel’s 4,049 rooms comes with a sunken living room, dual flat-panel TVs and a marble bath. The resort’s full-service spa offers guests relaxing body treatments after they’ve spent an afternoon browsing the hotel’s 80 boutique shops.
Venetian Hotel Casino Las Vegas
3355 LAS Vegas Boulevard,
Las Vegas, NV