So we stayed in the courtyard rooms which are unlike most on the strip. This property does have fancier tower rooms connected to the main casino but the courtyard rooms are the old-fashioned type of rooms, just a couple of stories, no balconies. Yes, these are the oldest rooms on site, there is a pool, no elevator, you have to walk up creaky stairs, the mattresses could be replaced but the place kind of grows on you. What I liked best was easy access to your room. We drove and our car was parked right outside our room. Or it can be parked in the nearby parking garage. This isn’t a fancy place although they do have an expensive room service menu. No bellboys or mints on the pillow, no stocked mini fridge. You stay here strictly for the price. Also it’s about a block off the strip or an easy exit off Sahara from the freeway. Don’t have to battle strip traffic to get there. Rooms can be a bit noisy if they’re facing the parking lot as delivery trucks park in the area. Put the heater/ac on and that will provide white noise. Decent size bathroom although the water pressure was pretty low. The one thing that left the biggest impression was customer service. Because of bad weather we decided to stay an extra night, but this was during the CES show. The morning we planned to stay the extra night I called the front desk manager named Theresa. She was helpful but said they were sold out. I called around other hotels and the prices were either exorbitant…just this side of extortion, or unavailable. A few minutes later the phone rang and Theresa asked if we still wanted the extra night as she found space for us and we wouldn’t have to change rooms. I would have expected some front desk staff to simply forget about us and move on, but she actually did her best to help us out. We were very happy and they didn’t charge extra. They do have wifi but you’ll pay for it through the resort fee, about $15 bucks a night. I’ve stayed in Vegas a lot and what I really don’t like about it is the attitude you usually get from hotel staffers. They’re so overworked they really don’t care about the customers and I’ve found that to be particularly true at the nicer resorts. My daughter tried to get a glass of ice water at the cafe in the Paris Hotel where we just purchased food but they were going to charge her. She went to the bartender nearby and he yelled at her. There is so much business on the strip that employees forget the importance of customer service. So kudos to the Palace Station front desk manager Theresa for saving our butts and to the restaurant staff at the Garden Cafe where the wait staff actually enjoy their jobs. Regarding the clientele this is mainly a locals joint but we did notice a lot of Asian tour groups. You may give up some of the glitz to stay off the strip but I’ve found overall you’ll get much better customer service from employees who are actually glad to have a job and happy to serve. Next time we’ll pay a few extra bucks and try the tower rooms.
Palace Station Hotel Casino
2411 West Sahara Avenue Las Vegas, Nevada
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Palace Station Hotel offers a wide range of amenities and perks to ensure you have a great time. Service-minded staff will welcome and guide you at the Palace Station Hotel. Each guestroom is elegantly furnished and equipped with handy amenities.