We’ve stayed at the MGM Grand (Grand Tower) 3 times in the last 1 1/2 years. Our experiences have been pretty much the same except as noted.
We have always seen very long lines and wait times at check-in – there are 5000 rooms! I don’t know what they can do to improve this process. The clerks are giving each guest a thorough, polite, and professional check-in. It’s not an assembly line. I think most stations at the check-in counter are manned so I don’t think they can have any more clerks in the area. They did have personnel directing guests to the next open station to try to keep things moving along.
This time, we had a letter stating my husband was upgraded to a Gold MLife players membership, which permitted him a “priority” check-in. We walked from one end of the long registration area to the other and could find no signs for priority or VIP check-in. We showed one of the directing personnel the letter and asked for help in locating this line. He personally walked us to an unmarked line, hidden by a pillar, and we were called to the counter within a minute. Tip: Definitely use this perk if you are eligible!
The walk to the Grand Tower elevator area from the registration area is not too long but is through the main corridor of the casino, dodging LOTS of people. I really like the elevator set-up. Elevators are grouped by which floor you are on. The lower, mid-level, and upper floors each have their own set of elevators (4-6). No problems with waiting or overcrowded elevators. There does not appear to be 24-hour security personnel in the elevator area but we occasionally saw security standing in the area. We did not have to show our room key.
The room decor (contemporary without being cold and bland) was very nice on the 18th floor. This time we had an interesting view of the monorail station, Tropicana Ave, and the airport runways. I don’t know if you can have a direct view of the Strip from the Grand Tower – we’ve never had it. We enjoyed watching the planes land and take-off. There was very little noise from the airport. The AC unit set on high provided enough white noise for us.
The bathroom was a good size with ample floor space. There was one sink with plenty of his and her counter space. Toilet was beside the sink area, separated by a wall, and there was a standard size combination tub/shower. If you don’t have room for a separate tub and shower, the combo works well for us since I like baths and my husband likes showers. The vanity lighting was good. Shower walls and floor were marble, giving a more luxurious feel.
The room was very clean except for 3 things we noticed. The base of the floor lamp was dusty; the AC/heat vent in the bathroom was extremely dusty; and there was a very small piece of bacon (?) on the floor against the bed frame. An upright vac probably couldn’t reach it. The bed and pillows were very comfortable. We did not hear any noise in the hallways but the room was located 3/4 of the way down a long hall and away from the elevators.
Unless you really want to walk, suggest you use the free valet parking ($2 tip suggested at pick-up) rather than hike from the self-parking garage. We had reasonable waits for the car to be delivered.
We did not use the pools, fitness center, spa, or shopping areas so can’t comment on those. Did not go to any bars or nightclubs. Ate at the buffet and Wolfgang Puck’s (separate reviews). The casino was very large and plenty of slot variety. Our winnings were average for Las Vegas. Did not play table games.
MGM Grand Hotel Casino
3799 LAS Vegas Boulevard South
Las Vegas, NV
MGM Grand Hotel and Casino — filled with tons of entertainment options. Billed as one of the largest hotels in the world, the MGM Grand offers enough entertainment to keep the whole family on their toes. There are 5,000 rooms of every shape and size. Those in the Grand Tower are generously proportioned with custom black-and-white marble bathrooms and fluffy mattresses. The West Tower contains contemporary rooms with flat-panel TVs. World-class dining includes 10 award-winning restaurants, including Joel Robuchon, Craftsteak by Tom Colicchio and more. The hotel’s five pools of the Wet Republic span more than six acres, while the lazy river appears to have no end in sight. The casino is, as one would expect, enormous.
The MGM Grand has a convenient South Strip location and has its own stop on the Las Vegas Monorail.