I was at the MGM April 22nd to 24th this year. I have reviewed the hotel several times and have always enjoyed it. This is the second time though I have had this incident and have decided that it should affect my review somewhat. First of all the hotel has not changed it is still one of the places I enjoy staying and if you do not belong to the slot club or are not interested in what room you have please see one of my previous reviews. I went to check into the hotel on Wednesday night after having made a reservation at least a month prior. The did not have the suite I requested. They did give me the casino rate for a regular room however the more I thought about it the more I thought that I loved the hotel but not some of the service. If you reserve a room that is the room you should be getting. Again in all the times I have stayed there this is the second time this has happened it does not happen all the time and their website does say based on availability. I was not overly upset but what if this had been a special occasion or something of that nature or I was bringing someone and specifically told them we were in a suite. I have a slot card and I realize one of the benefits is the room rate itself but when you book a room that is the room you should be given. If they cant provide the room I can go and stay with someone who can. Also gold level used to give you a priority taxi line and now it does not. So to recap. As a hotel the MGM is clean, comfortable, has excellent service as far as employees go but I think they need to revisit how they do their reservations and some of the benefits they used to have. Also they need more help at the front desk as I had to wait longer in the VIP line then the people in the regular line. This is the second time that has happened in the past four months. And like I said if you are not interested in the club benefits or what room you have please see my other reviews of the property which as a whole is beautiful but now I may need to check into some other places to stay which can provide the room I am seeking.
MGM Grand Hotel Casino
3799 LAS Vegas Boulevard South
Las Vegas, NV
MGM Grand Hotel and Casino — filled with tons of entertainment options. Billed as one of the largest hotels in the world, the MGM Grand offers enough entertainment to keep the whole family on their toes. There are 5,000 rooms of every shape and size. Those in the Grand Tower are generously proportioned with custom black-and-white marble bathrooms and fluffy mattresses. The West Tower contains contemporary rooms with flat-panel TVs. World-class dining includes 10 award-winning restaurants, including Joel Robuchon, Craftsteak by Tom Colicchio and more. The hotel’s five pools of the Wet Republic span more than six acres, while the lazy river appears to have no end in sight. The casino is, as one would expect, enormous.
The MGM Grand has a convenient South Strip location and has its own stop on the Las Vegas Monorail.